Patient Care Coordinator (US Healthcare)

Patient Care Specialist (Onsite)
Location:
Nairobi, Kenya
Schedule:
Monday to Friday, 8:00 AM – 5:00 PM (MST)
Summary
Provide high-quality patient support while managing scheduling, records, and communication. Ensure compliance with HIPAA and Kenya’s Data Protection Act, while delivering an excellent patient experience.
Responsibilities
Handle patient inquiries (in-person, calls, email)
Schedule appointments considering availability, restrictions, and optimization (incl. double-booking)
Maintain accurate patient records in EHR/EMR systems
Verify patient eligibility and documentation
Ensure compliance with HIPAA and safety standards
Collaborate with clinical and admin teams
De-escalate patient concerns professionally
Requirements
Experience with medical scheduling and EHR/EMR systems
Knowledge of HIPAA or data privacy standards
Strong communication and customer service skills
Attention to detail and organization...