Location
dubai
Job Type
Full-time
Posted
July 19, 2026
Job Description
About the Company
At Understood Care, our mission is to help Medicare patients more easily navigate the healthcare system by providing access to tools, resources, and member-support services through our technology platform.
Responsibilities
- Serve as a member-facing contact after a member’s intake appointment
- Help members understand how to access healthcare services, find providers, and schedule appointments
- Assist members with navigation issues such as online portals, referrals, and application forms
- Use platform information to identify practical support needs and social determinants of health resources
- Coordinate with clinical professionals while providing only non-clinical navigation support
- Document member interactions and support activities through the platform
Requirements
- 3+ years of experience in healthcare support, social services, benefits navigation, or care coordinati...