Patient Access Specialist 2 - Connect Call Center

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.
This position will support our Outpatient Imaging scheduling and order transcription.
Shift: Monday - Friday
What you can expect from this role:
* Provide extensive support via phone and online channels to patients and healthcare providers
* Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
* Foster community engagement to bolster patients' healthcare journey
* Use a variety of technologies, tools and resources to support departmental workflows
* Once training is completed, the possib...