Passenger Services Manager-on-Duty

WFS · Sarasota, Florida, United States

Location
Sarasota
Job Type
Regular Full-Time
Posted
July 08, 2026

Job Description

Job Summary

The Passenger Service Manager on Duty oversees daily operations related to above-wing (customer-facing activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers.


Responsibilities

  • Oversee check-in, boarding, and arrival process to ensure a seamless passenger experience.
  • Supervise gate agents and customer service representatives to uphold service standards.
  • Manage passenger irregularities, including delays, cancellations, and denied boardings. 
  • Handl...
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