Parts Sales Representative -Inside

PARTS SALES REPRESENTATIVE- INSIDE Summary The primary function of the Parts Sales Representative- Inside is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs enhancements or overall needs to the vehicle. Assist in stocking and organizing showroom floor as necessary. Key Responsibilities

• Maintain customer goodwill by greeting and acknowledgement of all customers he/she comes in contact with, offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer's needs.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores warranties.
• Follow up on s...