Location
sallent
Job Type
Full-time
Posted
July 17, 2026
Job Description
PARTNERSHIPS MANAGER
Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora.
Location: Barcelona (Hybrid) or Seville
Own and scale outsourced operations performance
Are you experienced in managing external partners and driving operational performance through data and structure?
We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.
This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.
What you'll be doing
- Own and manage relationships with outsourced service providers (BPOs)
- Lead governance forums (weekly, monthly, quarterly reviews)
- Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)
- Manage vendor ...