Part-time Contact Center Agent

Liwa University, Abu Dhabi and Al Ain Campuses

Position’s Summary

The Contact Center Representative plays a pivotal role in the admissions and enrollment process. This dynamic position requires a combination of exceptional customer service and sales skills. The representative is responsible for engaging with prospective students, addressing their inquiries, and guiding them through the admissions and enrollment process, ultimately contributing to meeting enrollment targets.

Duties & Responsibilities

• Respond to inquiries from prospective students via phone, email, or live chat.
• Initiate proactive outreach to potential students, including follow-up calls and email correspondence.
• Actively engage with prospective students to identify their needs and guide them through the application process.
• Use persuasive communication techniques to encourage prospective students to apply and enroll.
• Provide detailed informat...