Order-to-Cash Analyst

Role Overview & Primary Accountabilities

The Order-to-Cash (OTC) Analyst plays a critical part in driving process consistency, supporting business continuity, and enabling successful transformation initiatives, including User Acceptance Testing (UAT) and deployment of enterprise system upgrades, such as ES4. The role is responsible for supporting end-to-end OTC operations across GBS APAC, ensuring operational stability, service excellence, and effective execution across core OTC processes including credit management, collections, accounts receivable, deduction/dispute management, order management, and customer service.

Responsibilities

• Transformation & UAT Support (ES4 / S/4HANA)
  
  
  
  • Participate and execute User Acceptance Testing (UAT) activities for OTC processes as part of ES4 implementation
  
  
  • Validate system configurations, scenarios, and end-to-end process flows to ensure business readiness