Operator (Service Desk)

• 1 year contract (renewal basis)
• Ang Mo Kio
• 12 Hours Rotating Shift (8AM – 8PM / 8PM – 8AM)
• Basic Salary / Up to $2,900 + Shift Allowance

Provide single point of contact for incident, service request, and escalation.

• Monitor, manage, and maintain data centre operation and facilities.
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.
• Able to work shift including weekends and public holidays.