Operations Support Engineer (ITSM)

HCLTech · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
June 27, 2026

Job Description

Job Summary

We are seeking an experienced Operations Support Engineer to join our core development team, supporting an internal product. This role involves providing L2 and L3 technical support , including code-level troubleshooting and enhancements, while ensuring optimal system performance and reliability.


You will work closely with product managers, developers, and support teams in an agile environment , adopting best-in-class tools and practices to deliver high-quality solutions that meet the needs of users in Singapore.


Key Responsibilities

  • Monitor and analyze system performance across production and non-production environments to ensure optimal uptime and efficiency.
  • Provide L2 and L3 support , including troubleshooting, debugging, and implementing code-level fixes.
  • Manage and resolve application, infrastructure, and security incidents within ag...

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