Operations Supervisor

Position Summary

The Operations Supervisor is responsible for overseeing daily logistics operations, leading operational teams, managing relationships with key stakeholders, and ensuring shipments are delivered safely, efficiently and in accordance with customer expectations and company standards. This role plays a key part in driving service excellence, continuous improvement and operational profitability while supporting the development of high-performing teams.

Key Responsibilities

• Lead and supervise day-to-day operations, ensuring service excellence and customer satisfaction.
• Monitor shipments proactively, anticipating and resolving potential issues before they impact delivery.
• Ensure compliance with company policies, quality standards (ISO/GxP) and regulatory requirements.
• Oversee transportation, customs clearance and coordination with airlines, agents and logistics partners.
• Manage operational KPIs, costs and...