Operations Specialist

Description We are looking for a detail-oriented Operations Specialist to support a contract assignment within a non-profit organization in New York, New York. This position will focus on operational performance, service analysis, and process support related to call center activity, consumer banking, and credit card operations. The ideal candidate brings strong analytical ability, a practical understanding of lending environments, and the ability to turn performance data into actionable operational insights.

Responsibilities:
• Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement.
• Support day-to-day operational activities tied to credit card services and consumer banking workflows.
• Conduct criticality assessments to help prioritize issues, service impacts, and operational responses.
• Review performance data and prepare clear summaries for leadership and business stakeholders.
• Partne...