Operations Solutions & Governance Manager

International SOS · Cairo, Cairo Governorate, Egypt

Location

Cairo

Job Type

Full-time

Posted

June 14, 2026

Job Description

Overview
The Operations Solutions & Governance Manager plays a critical role in bridging Operations and Technology by identifying operational challenges, designing scalable digital solutions, and embedding governance frameworks across regions.

This role combines process excellence, digital solution design, and operational engagement, with a strong focus on the Microsoft ecosystem and International SOS Operations systems.
Key Responsibilities

1. Stakeholder Discovery & Problem Framing
Lead structured discovery sessions with regional and country operations teams to identify pain points, inefficiencies, and unmet needs

Facilitate requirements workshops using design thinking methodologies

Translate business requirements into clear, actionable solution briefs

Develop as-is / to-be process maps and impact assessments

Maintain a centralized pipelin...

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