Operations & quality growth lead

Teleperformance is seeking an Operational Manager in Cape Town, South Africa. The role involves supporting the growth of the campaign by monitoring and improving Quality standards. Key responsibilities include managing performance metrics, leading a team, and liaising with clients to ensure service level agreements are met. Required qualifications include at least 2 years experience in BPO management, specifically within Financial or Regulated environments. Strong leadership and KPI management skills are essential for this position.
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