Operations Officer II

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

• CUSTOMER: Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
• Create and/or recognize exceptional customer service through established programs
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
• Provide subject matter expertise for internal and external partners within defin...