Operations Officer, Digital Banking (contract)

20% Customer Service:  Perform a high level of Customer Service by:

Promptly responding to client inquiries received from the Contact Centre, Fraud Group or directly from clients.

Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures.

Resolving any issues that may arise and escalating as needed.

30% Client Onboarding Review and Input: Facilitate the regulatory onboarding of customers in an efficient, compliant, and client-centric manner. Rapidly triage and escalate complex issues to management for resolution. For each application being processed:

Ensure all required record keeping documentation has all been received in good order

Confirm receipt of initial deposit and resolving discrepancies or recommending exceptions where and ...