Operations Officer (Cross-Border Trucking)

Job Description

Job Scope

• Takes bookings from customers for export & import cross-border trucking shipments

• Handles customer services, complaints and process paper documentation

• Applies for local & overseas customs permits for cross-border trucking

• Coordinates customers’ inquiries and requests

• Attends to problems and customers’ complaints

• Attends to delivery of goods as and when they arrive

• Ensures that the cargoes are delivered according to customers’ requirements

• Updates receiving and delivery status of cargoes promptly in UFS

• Prepares road delivery reports for customers

• Liaise and coordinates with overseas offices on cross-border delivery schedules

• Prepares invoices to customers

Job Requirements

• 2 to 3 years of experience in cross-border operations, trucking and customs documentation in the freight forwarding industry is highly ...