Operations Manager/Supervisor

Job Title

Operations Supervisor

Account

Telco/Telco Sales

Salary

Entry: 25,500 – Max: 35,000

Location

Onsite, Makati City, Philippines (Alphaland)

Shift Schedule

GY

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

• Remote Customer Service: providing support via phone, online chat, or text.
• Call centre‑based support for high volume, low‑complexity inquiries.
• Customer issue analysis and resolution for lower volume, high‑complexity inquiries performed in an office environment.
• Distribution Center Customer Service: handling product returns/repair and field walk‑in customer service.
• Act as liaison between customers, production and distribution departments related to specific orders.
• ...