Job Description
About the Role
:● The Operations Manager is responsible for client coordination, training branch team
members and technicians in planning and service-related expertise, and is familiar with
the local work area.
● The incumbent will have to work as part of a multi-functional team, and this involves
collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding.
● Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT).
● Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfactio...
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