Operations Manager

Operations Manager will be responsible for all operational services, import and export traffic in air and ocean trade.

They will oversee operational excellence, support product initiatives, filling, document processing and customer service functions at the national/branch scope.

Essential Functions

• Responsible for statistics and KPI´s of operational performance in the country/branch.
• Maintain relationship with IATA at National Level and fulfill operational requirements of IATA.
• Awareness of key import and export vertical markets to work closely with M&S development.
• Support sub-contractor management function, supplier control and performance monitoring (post landing services, customs clearance, etc.).
• Responsible for customer services function, customer retention and cross selling in cooperation with M&S into the country/branch.
• Work closely with partners and Sales Team to define necessary product to achieve...