Operations Manager

Are you ready to lead a dynamic team within an environment that values collaboration, resilience, and continuous improvement? Our client, a forward-thinking organization operating remotely across Gauteng, invites experienced professionals to join as an Operations Manager. This role offers an excellent opportunity to contribute to a company committed to operational excellence and impactful team leadership, with a competitive salary package.

What You'll Do:

• Oversee and ensure the achievement of SLAs, manage call handling, and optimize customer service processes.

• Lead reporting activities, including monthly division reports, quarterly board reports, and presentations, providing insights and analysis.

• Manage transaction processing, ensure policy compliance, and oversee claims submissions to mitigate financial losses.

• Drive system adoption and ensure effective use of platforms like Amadeus...