Operations Manager (Japanese Expatriate)

Monroe Consulting Group · Indonesia, Indonesia, Indonesia

Location

Indonesia

Job Type

Full-time

Posted

July 01, 2026

Job Description

Key Responsibilities:
Oversee visa application processing, document verification, and client coordination.
Manage a team of administrative staff to ensure service excellence and compliance.
Liaise directly with Japanese clients and stakeholders, understanding their specific needs and expectations.
Coordinate with government agencies, embassies, and external partners for up-to-date visa regulations and documentation requirements.
Improve operational processes, SOPs, and client handling procedures to enhance efficiency.
Provide reporting and updates to management on operational KPIs and case progress.
Handle escalations and resolve service-related issues with professionalism and sensitivity to cultural expectations.
Requirements:
Japanese expatriate with the legal right to work in Indonesia
Proven experience (7+ years) in operations, administration, or client services; prior work in visa/...
        

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