Location
durban
Job Type
Full-time
Posted
July 09, 2026
Job Description
The Operations Manager is responsible for planning, executing and evaluating projects & operations according to predetermined timelines. The role involves building and managing operations teams, reporting to the client and the GM/COO, and ensuring quality control throughout maintenance life cycles.
Key Responsibilities
- Develop a preventative maintenance programme that reduces ticket numbers and improves quality
- Manage SLA and KPI performance by technicians in resolving support tickets / faults
- Monitor technician utilisation and ensure each are effectively and efficiently utilised.
- Ensure fault resolution comments are completed and detailed on Sales Force (or related system)
- Manage Cutover and outages as per SLA
- Manage and resolve escalations on a case-by-case basis
- Ensure all installations / links that are scheduled are attended to at scheduled time
- Ensure customers are kept informed of ...