Operations Manager

Full Time - Exempt

Role:  Under the direction of the VP Operations, responsible for managing the day-to-day operations of the Operations Department to ensure efficient, accurate, secure, and compliant execution of critical back-office functions. Oversees payment processing activities, including ACH, draft processing, card services, wire transfers, IRA administration, and cash management services while ensuring service standards, operational controls, and regulatory requirements are consistently met. Partners with the VP Operations to implement departmental initiatives, process improvements, system enhancements, and operational changes that improve efficiency, strengthen controls, reduce risk, and enhance the member and employee experience.

Provides direct leadership, coaching, and oversight of Operations staff, ensuring appropriate staffing levels, employee development, performance accountability, and operational readiness. Monitors workflow distribution, operational ...