Job Description
Unify CX is growing and we are looking for an Operations Manager to join our motivated and ambitious team in South Africa. Come be one of the pioneers at our newest location!
What Will You Do? As an Operations Manager you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services. This role involves leading teams, optimizing processes, and implementing strategies to meet performance targets and enhance client satisfaction. The Operations Manager will work closely with senior management and clients to drive operational excellence and achieve business objectives. Responsibilities Operational Oversight: Manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (SLAs). Oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. Performance Management: Monitor key performance indicators (KPIs...