Operations Leader at Manulife AdminAdvantage

Drive excellence in client services as the Manager of AdminAdvantage Operations at Manulife in Halifax, Nova Scotia. This hybrid role emphasizes leadership and innovation in benefits administration.
As part of the AdminAdvantage Operations team, you will lead a dedicated group focused on strategic client care for major corporate partners. Your expertise in developing recruitment strategies and team dynamics will contribute to achieving outstanding operational results in a rapidly changing marketplace.
Key Responsibilities:
• Inspire operations team towards premium service delivery
• Cultivate a proactive and adaptive team environment
• Handle escalated client requests with professionalism
• Coordinate closely with global operational teams
• Identify and drive improvement initiatives for client satisfaction
Requirements:
• Experienced leader with a focus on team engagement
• Skilled in resource scheduling and management
• Proficient in Office 365 applica...