Operations Implementation Analyst

Overview

Under moderate supervision, the role has responsibility for the administration of contracts with outside vendors in line with the function’s management strategy. The role reviews vendor performance, including service levels, and performs data analysis for trends and opportunities for improvement. It acts as a point of contact for resolution of operational and technical issues associated with vendors and monitors day‑to‑day relationships with vendors. The role supports overall operations implementation, which includes execution of day‑to‑day operations in selected policy‑related processes and delivery of change initiatives for the function or organization. The role has responsibilities in operations, data analysis/analytics, and business analysis, including user story development and testing.

Key Responsibilities

Operations Vendor Management

• Maintain effective vendor relationships and monitor performance against agreed KPIs and ...