Operations & Guest Services Coordinator

Riviera Maya Catamarans - provides boat rental reseller throughout the Riviera Maya, as well as Holbox and Cancun area, Mexico Sol Tours - provides land and other adventure-based tours.
The office is located in Puerto Aventuras.
**Key Responsibilities**:
- Coordinate and manage pre-arrival and arrival services to the clients, for their boat rentals and land tours efficiently, ensuring high standards of customer service.
- Assist in the promotion and resale of catamaran rentals and adventure tours.
- Offer clients expert guidance on our diverse range of services, including knowledge of popular local spots, marinas, and tour routes.
- Supervise and motivate the team, ensuring smooth operations and a high level of customer satisfaction.
**Job Requirements**:
- **Languages**:Fluent** in both **English** and **Spanish** is **essential** for clear communication with a diverse clientele.
- **Experience**: Previous experience in **customer service** and *...