Job Description
Key Roles & Responsibilities:
Overview
Will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives.
Project / Service Delivery
Responsible for executing the tasks assigned by the project manager whichgenerally entail:
conducting process discovery & walkthrough sessions for operational and/or support processes
gathering adequate information and data to support the project objectives
validating information and data used for developing project deliverables
identifyingprocess and/or performance gaps and opportunities
quantifying impact of process gaps and/or performance misses and continuous improvement opportunities
Developingproject deliverables such as process maps, policy, processes andproceduresdocumentation, data analysis, charts, management readout, etc.
supporting the business process owners in deploying the agreed recommendations
measur...
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