Operations Excellence Lead Geneva - Switzerland

Missions and Responsibilities

Operational Transformation & Process Mastery

• Map current operational workflows and ways of working across FIA collaborators to identify key areas for optimization.
• Drive the organizational journey toward operational excellence, managing the deep behavioral and structural shifts required in a large corporate administration.
• Act as a highly proactive source of proposals for organizational development, modern communication pathways, and scalable continuous improvement.
• Infuse structured frameworks like RACI matrices and efficiency principles deep into the daily habits of the organization.

Agile, Digital, and AI‑enabled Coordination

• Apply agile and iterative approaches, including scrum‑inspired practices where relevant, to improve coordination, visibility, and follow‑through.
• Leverage digital tools, data, and AI‑enabled solutions to support information flow, action tra...