Operations Excellence Lead, Customer Service

Job Description:

We’re seeking versatile experts who share our passion for innovation and excellence. Bring your outstanding perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants' market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization.

We are currently looking for Customer Operations Specialist India based at Mumbai with details mentioned below.

Let me tell you about the role!

• The role is responsible for driving operational excellence and customer satisfaction for all of Castrol India Limited through call center management
• A Major focus of this role is to demonstrate the capabilities of call center to manage complaint, query management, through CRM in addition solve business problems and deliver business criti...