Operations engineer (kzn: durban/umhlanga)

Operations Engineer (KZN: Durban/Umhlanga)

March 16, 2026

Objectives Provide support for maintenance, support and development of secure, reliable, and efficient network, security and voice infrastructure that provides platform for Borwood services. Provide operational support for Borwood customers, resolving incidents, managing service requests and actively monitoring infrastructure services (ticket management). 1. Key Responsibilities:

Infrastructure Support Using appropriate tools, resources, and processes to troubleshoot and manage IT problems and incidents Work with customers and Borwood staff for problem resolution Engage with vendors as necessary to resolve network, security, system and voice faults and performance issues Participate in 7-day support schedules and shift rotas. Be a single point of contact (SPOC) for incident and service request resolution. Build relationships with all Borwood stakeholders internal and external Perform maintenance and system upgrades f...