Operations & Dispatch Lead - KPI, Coaching & Optimization

Shopee · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
June 07, 2026

Job Description

Responsibilities
Monitor and manage operation Outbound Sort, Outbound Dispatch team by using the daily performance report, history of excellence, and team development. Works with internal and external functions to properly handle pushed-out parcels. Control and improve Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction to achieve target. Able to report to management and stakeholders a summary of data, operational concerns, and improvement procedures. Optimized manpower from the planning team to operate as our cycle time and hourly volume. Coaching and advising team member. MPW Optimization, Planning, Lost control, Leadership, Backlog chasing and SLAManage initiatives to improve performance and compliance in FSOCW
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