Operations Director (Sales & Retentions)

Description

At Concentrix, we are a global technology and services leader that powers the world’s best brands through innovative solutions, operational excellence, and deep expertise across customer engagement and business services. As we continue to grow and transform, we are seeking a highly experienced Director of Operations, Contact Centre, you will play a critical leadership role in delivering exceptional customer experiences while driving strong business performance across service, sales, and retention programs.

You will lead multi-level operational teams, partner with clients and internal stakeholders, and drive results across customer satisfaction, revenue growth, customer loyalty, and operational excellence.

Based in either Cape Town or Durban, this is an opportunity for a strategic, people-first leader who thrives in a fast-paced, performance-driven environment and knows how to turn business goals into measurable outcomes.