Operations Director at Dialogue Canada

Step into a critical leadership role as the Operations Director at Dialogue, Canada's top provider of virtual care. Spearhead operational strategies for mental health services and foster a culture of excellence.

In this senior management position, you will manage a high-performance team of clinical managers, enhancing daily operations for the Mental Health+ and Employee Assistance Program. By reporting to the VP of Mental Health Operations, your focus will be on ensuring service reliability, increasing member satisfaction, and driving effective performance management through cross-functional collaboration.

Key Responsibilities:
• Lead a high-performance management team
• Own performance metrics and operational targets
• Enhance service delivery processes
• Collaborate with Clinical Leadership for compliance
• Drive continuous improvement initiatives

Requirements:
• 10–15 years experience in complex service envir...