Operational Service Manager Role at Equinix

Drive operational success with Equinix as a Service Manager, focusing on delivering high-quality customer service and adherence to service agreements. Ensure effective communication during service changes.

As an Operational Service Manager, you will play a critical role in ensuring the reliability of Equinix’s data center services. You will be responsible for communicating timely updates during disruptions and coordinating maintenance with minimal impact on customers. Your experience in operational oversight will help align team actions with customer satisfaction and compliance benchmarks.

Key Responsibilities:
• Communicate effectively during service disruptions
• Anticipate maintenance-related customer impacts
• Oversee service delivery per contractual obligations
• Manage compliance and operational audits
• Provide performance reporting to clients

Requirements:
• At least 3 years in service management
•...