Operational Improvement Specialist at Finning (Winnipeg)

Join Finning Canada as a full time Operational Improvement Specialist. Focus on enhancing service processes, supporting KPIs, and ensuring a superior customer experience throughout the organization.

This key position works closely with facility teams to implement standardized service practices while gathering feedback for continuous improvement. You will lead projects, deliver insightful workshops, and drive collaboration to refine service delivery across multiple locations, ensuring that operational goals align with customer satisfaction.

Key Responsibilities

• Oversee project management and service process enhancements
• Facilitate workshops to improve operations and eliminate inefficiencies
• Analyze and document comprehensive business requirements
• Partner with teams to implement technology improvements
• Coach operational teams on service excellence principles

Requirements

• 3-5 years in service...