Operation Team Leader

Hermès · Taiwan, Taipei City, Taiwan

Location

Taiwan

Job Type

Full time

Posted

July 17, 2026

Job Description

Responsibilities:
Be a real partner to sales team to optimize and simplify the back-office follow-up of all customer services, complaints, and repair cases, etc.
Responsible for the business performance of all service-related operations by monitoring the various KPIs
Support on store opening and closing and ensure accuracy of till controls and cash remittances
Review and comment all relevant reports related to till operations in the dedicated internal tool
Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
Act as a trainer for new joiners on processes & tools, communicate new features and or procedures
Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms<...
        

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