Onboarding and Training Lead (Taguig)

RESPONSIBILITIES

• Develop and execute operational onboarding and training strategy.

• Design and improve onboarding frameworks, learning paths, and training programs

with materials, guides, SOPs, and resources.

• Establish training standards, benchmarks, and scalable processes to support growth.

• Manage end‑to‑end onboarding for new hires, including sessions, role‑specific training,

and cohorts.

• Monitor progress with coaching, feedback, assessments, and readiness checks before

endorsement.

• Ensure employees meet standards before transition to Operations.

• Identify gaps and implement coaching, refresher training, and upskilling.

• Support development in communication, client management, sales, and operations.

• Partner with leaders to align training with business goals.

• Collaborate with Operations leaders to ensure readiness and act as main contact for

onboarding.

• Track...