On Site Support Engineer 24 month FTC

Role Overview

Based in our London office, this role is pivotal in delivering high‑quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day‑to‑day incidents and service requests are handled efficiently while maintaining a seamless user experience.

Responsibilities

• Manage and resolve helpdesk tickets in line with SLAs.
• Provide hands‑on and remote support across Windows environments, applications, networks and hardware.
• Act as an escalation point for more complex issues.
• Perform user account administration, software installation and maintain accurate documentation.
• Contribute to knowledge sharing across the team and support best‑practice initiatives such as ISO 27001 compliance.

Qualifications

• Substantial experience in a technical IT position.
• 1st/...