On-site Representative - PBH

At AJW, delivering world-class service is at the heart of everything we do. We’re looking for a dedicated On-Site Representative – PBH to be the first point of contact for one of our valued customers. Based at their location, you’ll play a key role in managing and processing customer orders while ensuring we meet and exceed our contracted service level commitments.
What you’ll be doing:
Customer Requirements & Order Management

Conduct Quantum Interrogation, market research, and IPC validation to support procurement.
Perform technical and alternate PN research to identify suitable alternatives.
Assess customer payment viability and negotiate cost-effective procurement.
Manage end-to-end order processing, ensuring accuracy and on-time delivery.
Logistics, Exchange & Warranty Management

Oversee exchange orders, resolving quarantine and traceability issues.
Manage core identification, off-core returns, and warranty (RMA) processes.
Handle cre...