On-site Audio-Visual Engineer

On-site Audio-Visual Engineer

Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.

Knowledge & Key Skills - Onsite Work: 90%

The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration

Supporting a wide variety of AV software and hardware

Comprehensive ability to troubleshoot a wide range of technology incidents and problems

Using Service Desk software to effectively manage all support and service requests

Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs)

Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention

Maintaining training and support function documentati...