Omnichannel Service Team Lead & Escalations Coach

HomeKode in Dubai is seeking a Customer Service Team Lead to oversee frontline service operations and enhance customer satisfaction. In this role, you will drive operational efficiency through effective leadership, coaching, and collaboration with internal stakeholders.

The ideal candidate has 3–5 years of experience in customer service and is fluent in Arabic and English. Key responsibilities include managing escalations, ensuring compliance with policies, and preparing performance reports.