Omnichannel CX Leader - Drive Experience & Growth

IKEA Malaysia seeks a senior customer experience leader to drive omnichannel strategy, oversee care teams, and align processes with global standards. You will analyze the customer journey, set KPIs, and partner with store operations, IT, and vendors to deliver consistent service across channels.

This role requires experience with retail systems, data-driven decision making, and team development to uphold IKEA's customer promises while supporting annual business plans.