Omnichannel Capability

XL Axiata · South Jakarta, Jakarta, Indonesia

Location

South Jakarta

Job Type

Permanent

Posted

July 02, 2026

Job Description

 Omnichannel Capability 
 Description: Description

Responsible for developing and implementing strategies that enhance our omnichannel capabilities, ensuring a seamless and integrated customer experience across various touchpoints that align with commercial goals and strategies.
Job Accountabilities:
Collaborate with cross-functional teams to identify capability gaps and development needs across omnichannel touchpoints.

Support the roll-out of new tools, systems, playbooks, and processes to empower customer-facing teams.

Develop and manage documentation (e.g., SOPs, training materials, onboarding guides) to ensure consistent execution across channels.

Monitor and evaluate the effectiveness of capability programs using performance metrics and feedback loops.

Develop and execute omnichannel strategies to enhance customer experience and drive business growth. 

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