OFR Customer Service Specialist (HCMC)

DHL Global Forwarding (Vietnam) Corporation · Ho Chi Minh City, Ho Chi Minh City, Vietnam

Location
Ho Chi Minh City
Job Type
Full-time
Posted
July 19, 2026

Job Description

Main Accountabilities

  • Centralize & coordinate with relevant team to ensure the best implementation for new biz on board / trial services. 
  • Manage daily process with multiple shippers & other dept for the shipping/loading plan timely.
  • Offer Value-added service for non-controlled biz. Upsell for out of RFQ award 
  • Tailor-made handling process for special cargo to meet customers' business drivers, needs and requirements. E.g. Explore the best solution that can meet customer tight timeline ( eg ITR, sea air, fast boat ect) 
  • Spend more time to clarify, gain deep insights into customers ‘challenges, coordinate with network to identify the right & reliable solution provided to customers to overcome issues/production deadline of special cases/spot shipments.
  • Ready for supporting customers due to high demands from customers to solve unexpected issue occurs 
  • Single contact ...

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