Office Manager

Job Description

The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. The Office Manager will assist in maintaining a safe and secure environment for residents, visitors, and other staff members.

Responsibilities

• Respond to resident or family member inquiries/concerns and ensure appropriate action is taken within decision‑making authority or bring to the attention of the General Manager.
• Oversee and coordinate front desk staff.
• Participate as a member of the work team and provide support to other team members.
• Maintain a complete set of accounting records for the residence.
• Prepare all resident billings.
• Handle all queries concerning billings and payments from residents and/or their family members.
• Perform payroll duties necessary for the calculation of accurate wages and salaries of all staff.