Office IT Support Analyst at Telecel Ghana

Confidential · Ghana, Ghana, Ghana

Location

Ghana

Job Type

Full-Time

Posted

June 25, 2026

Job Description

To provide total ICT support for staff and outsourced staff of Telecel Ghana. To be main contact and support for all ICT queries across the organization.
Responsible for solving issues and supporting innovative ideas as required.

Key Accountabilities And Decision Ownership
To ensure the prompt provision of cost-effective Office IT solutions & services to Telecel Ghana staff

To ensure all Office IT incidents are cleared within agreed service levels

To manage 3rd party Contractors

To work on improved service delivery practices by aligning with counterparts in other Telecel OpCos

Provide updates and reports to Office Support Manager and IT senior management and key stakeholders

Provide first-line support for office staff, including troubleshooting hardware, software, and network issues.

Diagnose and resolve technical problems related to desktops, laptops, printers, scanners, and mobil...

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