Oem aftersales parts & accessories co-ordinator

ROLE

The Aftersales Parts & Accessories co-ordinator plays a vital role in supporting the dealer network, planning and optimizing the parts and accessories value chain. The co-ordinator will work closely with the National Parts Manager to execute the overall parts department strategy, drive revenue, profitability and contribute towards the overall department CSI target.

DUTIES AND RESPONSIBILITIES Resolve all dealer-related parts queries Expedite back ordered parts Auditing and releasing of dealer orders Dealer communications Assist dealers with EPC queries Pricing research Support aftersales inter-departments with parts related matters Maintaining dealer parts accounts KPI Contribute towards fix right first time and CSI targets Back orders resolved within internal targets Ensuring dealer DMS systems are updated with latest information Liaising with suppliers for on-time deliveries Invoicing of dealer orders PROFESSIONAL QUALIFICATIONS AND LICENSES Senior Certificate (Grade 12...