Ocean Export Customer Service Officer

Key Responsibilities

• Accurate Data Entry: Enter shipment data according to Export Standard Operating Procedures (SOPs) while ensuring accuracy and completeness.
• Booking Management: Create Quick Bookings based on booking confirmations and update records in the CargoWise system.
• Export Documentation: Register Consol shipments and issue Shippers Instructions in a timely and accurate manner.
• Information Management: Respond to information requests, retrieve relevant files, and maintain organized documentation.
• Quality Assurance: Review completed work to ensure data accuracy and compliance with company standards.
• Stakeholder Communication: Proactively communicate with customers, agents, and internal stakeholders via email regarding shipment status and requirements.
• Confidentiality & Compliance: Safeguard sensitive customer and company information at all times.
• Continuous Improvement: Contribute ideas ...